Kay Jewelers Bend River Mall Bend OR
Kay Jewelers, located at 3188 N Hwy 97, Ste. 100, Bend, OR 97703-7507, operates in Deschutes County and offers a range of jewelry services, with a strong emphasis on engagement ring creation and customization. With a reputation for both quality and variety, this location has garnered 81 reviews, providing insights into customer experiences.
The staff is often praised for their friendly and helpful service, with specific recognition given to employees like Tamara and Krista for their attentiveness and expertise in guiding customers through the engagement ring selection process. The store is open daily, providing flexibility for customers to visit and have their jewelry questions answered as well as to explore their diverse collection of engagement and wedding rings.
However, there are mixed reviews regarding customer service. While many have appreciated the personalized assistance and knowledge of the staff, there are equally some negative experiences reported, particularly concerning service delays and issues surrounding warranty claims.
Overall Sentiment from Online Customer Reviews:
The overall sentiment from the reviews can be categorized as 60% positive, 25% neutral, and 15% negative. Most customers highlight their satisfaction with the product selection and the help received during the engagement ring purchasing process.
Best Review:
Katie highlighted the exceptional service provided by Tamara, expressing gratitude for how deeply she engaged in ensuring the final ring was stunningly beautiful and met all expectations.
Worst Review:
Travis expressed significant frustration over the company's financial practices, sharing negative experiences regarding automatic payments and credit limits, which led to detrimentally affecting his credit score.
**Operating Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
Staff members mentioned: Tamara, Krista.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
