Kay Jewelers, located at 1265 Niagara Falls Blvd, Amherst, NY 14226, operates as a prominent jewelry store specializing in engagement ring creation and a variety of fine jewelry. The store is known for its wide selection of engagement and wedding rings, certified diamonds, and personalized services tailored to customers’ needs. Contact them at (716) 837-8895. The store operates during the following hours:

| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 5:00 PM |

The staff provides assistance with creating custom engagement rings, ensuring customers feel valued and informed throughout the process. However, reviews reflect a mixed sentiment from customers regarding service quality.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews indicates a diverse range of experiences, with approximately 50% positive, 25% neutral, and 25% negative responses.

Positive feedback highlights the helpful and knowledgeable staff who provide excellent customer service during the engagement ring selection process. Some customers appreciated the variety and quality of the jewelry available.

Negative reviews often cite issues with customer service consistency and longer than expected wait times, particularly in communication and order completion.

Best Review:
Aiyana Logan commends the store for offering great customer service and a fantastic selection of engagement rings, stating that the knowledgeable staff takes the time to understand personal preferences.

Worst Review:
Jeff Y. expressed dissatisfaction with the service, mentioning that the staff displayed a lack of attentiveness and professionalism during his visit, which made for an uncomfortable shopping experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.