Paul's Jewelry Designs is a distinguished jeweler located at 12 N Ellicott Creek Rd, Amherst, NY 14228, serving the Erie County community. The store specializes in crafting exquisite engagement rings, offering personalized consultations to create unique pieces tailored to individual tastes. With over 30 years in the industry, Paul's Jewelry Designs prides itself on exceptional customer service, from the moment clients enter the shop until they walk away with their dream ring.

The store has received a collective total of 341 reviews, contributing to a strong reputation. Among the many positive reviews, customers frequently praise the professionalism and knowledge of the staff, particularly highlighting the attentiveness and guidance provided by Owner Paul and his team members, including Carrie and Steven, during the ring design process.

Some customers appreciated the complimentary services such as resizing and cleaning, reflecting a commitment to customer satisfaction. However, there have been occasional complaints regarding service wait times and responsiveness on busy days.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Best Review:** A customer commended the custom engagement ring services at Paul's Jewelry Designs, noting that the team worked diligently to create a unique piece that matched well with their heirloom diamond. The personal touch and expertise of the staff made the experience memorable.

**Worst Review:** A customer expressed disappointment in experiencing a lack of attentive service during a visit, feeling ignored despite the store being busy. They chose not to return after their interaction.

Operating Hours:
- Monday: 10 AM - 6 PM
- Tuesday: 10 AM - 6 PM
- Wednesday: 10 AM - 6 PM
- Thursday: 12 PM - 8 PM
- Friday: 10 AM - 5 PM
- Saturday: 10 AM - 5 PM
- Sunday: Closed

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.