Reeds Jewelers, located at 4001 Maple Rd, Amherst, NY 14226, has garnered attention as a reputable destination for a wide range of fine jewelry, particularly specializing in engagement ring creation. With a strong emphasis on customer service and expert guidance, Reeds ensures that clients are involved in the entire process of designing their perfect engagement ring. The knowledgeable staff, including notable associates like Ashley, Ali, and Gabriel, work closely with customers to identify individual preferences and budgetary requirements, showcasing an impressive selection of diamonds and settings.

Operating hours are as follows:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

The store has mixed online reviews, with many praising the exceptional service and knowledge of the staff, while others have reported less than satisfactory interactions, particularly concerning communication and product knowledge.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

Best Review: A customer expressed that Ashley and Ari went above and beyond to locate the exact piece they desired, remarking positively on their exceptional customer service and the store's great selection.

Worst Review: Another customer noted a disappointing experience, highlighting issues with a staff member's rudeness when seeking assistance with jewelry sizing, ultimately leading to dissatisfaction with the overall service received.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Staff:**
- Ashley
- Ali
- Gabriel