Kay Jewelers, located in the Bradley Square Mall at 200 NW Paul Huff Pkwy., Ste. 47, Cleveland, TN 37312-2980, offers a wide array of jewelry services, particularly in engagement ring creation. With a commitment to quality and customer service, their staff, including associates like Susan and Felicita, are noted for being knowledgeable and accommodating. They assist customers in selecting or designing one-of-a-kind engagement rings, providing insights and guidance throughout the process.

Operating in Bradley County, Kay Jewelers provides various services including jewelry maintenance and repair, custom orders, and diamond upgrades, ensuring clients have a seamless experience. The store currently has 57 reviews, reflecting a mixture of positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews highlight the friendly and helpful staff, as well as the selection of stunning jewelry options. Many customers praise the personalized service received during their ring selection process. Negative feedback, however, points to issues such as inadequate service during repairs and dissatisfaction with the quality of repairs.

Best Review:
William appreciated the many options available at Kay Jewelers and the friendly service he received, emphasizing a positive engagement with the staff that enhanced his experience.

Worst Review:
Denise expressed her frustration over the poor quality of repairs made to her jewelry, noting that after just one year, the restrung necklace broke again, which led her to feel disappointed with the service provided.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members:
- Susan
- Felicita