Zales Jewelers, located at 200 Paul Huff Pkwy NW, Suite 908, Cleveland, TN 37312-2980, is a prominent option for those seeking to create exquisite engagement rings. With a phone number of (423) 472-2108, the store operates in Bradley Square Mall, serving customers throughout Bradley County. Known for a wide variety of diamond and precious jewelry, Zales offers comprehensive services including custom jewelry creation, jewelry and watch repair, cleaning and inspection, as well as trade-in and upgrade options for any diamond jewelry purchased at their store.

The store's staff is often praised for their friendliness and helpfulness, with many customers highlighting the exceptional service received during the engagement ring purchasing process. The sales associates are noted for their knowledge and the personalized attention they provide, making the ring selection a stress-free and enjoyable experience.

Customer reviews reveal a mixed sentiment overall.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Many customers have expressed satisfaction with the quality of service and craftsmanship, while a small percentage have raised concerns regarding communication issues and the handling of reservations or refunds.

Best Review:
Bailey appreciates the exceptional service and the friendly team at Zales, noting their attentiveness to customer needs and the clarity provided during the purchasing process.

Worst Review:
Heather expressed disappointment regarding communication, describing frustrations with the handling of her ring's resizing and the perceived lack of responsiveness from the staff.

**Opening Hours:**
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Staff members mentioned include Kristen and Aspen.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.