Kay Jewelers, located at 625 Black Lake Blvd SW, Suite 202, Olympia, WA 98502, is a prominent jewelry store in Thurston County, renowned for its engagement ring creation and exceptional customer service. The store not only specializes in crafting custom engagement rings but also offers a wide selection of wedding and anniversary rings, necklaces, earrings, bracelets, and watches. Customers can take advantage of maintenance and repair services, diamond upgrades, and special orders, ensuring their jewelry remains stunning and well-cared for.

The staff at Kay Jewelers, which includes dedicated consultants, are described as friendly and knowledgeable, providing assistance with ring selection and customization options. However, feedback indicates inconsistencies in customer service experiences, with some customers expressing disappointment regarding their interactions.

Current operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Customer feedback sentiment analysis shows a mixed response from online reviews, reflecting the dual nature of experiences at Kay Jewelers.

Overall Sentiment from Online Customer Reviews:
- Positive: 40%
- Neutral: 20%
- Negative: 40%

Positive reviews highlight commendable service from staff members, praising their attentiveness and helpfulness. Customers have expressed satisfaction with the quality and variety of engagement rings available.

Negative reviews often cite frustrating experiences with customer service, particularly regarding ring repairs and issues with sizing. Customers report feeling neglected at times and express dissatisfaction over communication lapses regarding repair timelines.

Best Review: A customer noted the exceptional service provided by staff members, highlighting their dedication to helping create the perfect engagement ring, which exceeded their expectations.

Worst Review: Another customer expressed frustration over persistent issues with lost diamonds in their ring and mentioned unhelpful responses from management, ultimately deciding to look for alternatives elsewhere.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.