Zales Jewelers - Capital Mall in Olympia WA

Zales Jewelers, located at 625 Black Lake Blvd SW, Olympia, WA 98502, is a prominent destination for engagement ring creation in Thurston County. The jeweler offers a variety of services, including custom ring design, resizing, and repair. With a commitment to customer service, the staff often receive praise for their helpfulness and ability to guide clients in selecting the perfect piece for special occasions, especially engagements. However, the store's reputation is marred by some negative experiences reported by customers, including issues with order processing and customer service.

Overall, Zales Jewelers has garnered 49 reviews, indicating a variety of customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%

**Opening Hours:**
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:30 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |

**Staff Members:**
- Aaron (Manager)

Best Review:
A customer highlighted the exceptional assistance provided by the manager, Aaron, who was attentive and knowledgeable about warranties during their visit.

Worst Review:
Another customer expressed frustration over the inconsistent service, reporting a series of problems with ring repairs and issues arising from poor communication within the staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.