KAY Jewelers, located at 265 Loudon Road, Ste. 1, Concord, NH 03301, is known for its engagement ring services and a wide array of fine jewelry. With a phone number of (603) 228-5705, KAY Jewelers operates in Merrimack County and offers services including custom engagement ring creation, jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals.

The store has received mixed reviews, with a total of 62 reviews reviewed. Many customers express satisfaction with the attentive and helpful staff, as well as their ability to create personalized jewelry pieces. The staff, such as Cindy and others, have been noted for their professionalism and dedication to customer service.

However, there are significant negative sentiments reflected in some reviews. Issues related to the quality of service, delays in repairs, and customer satisfaction concerning ring modifications have also been reported. Overall, customers have pointed out both positive experiences and considerable frustrations.

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 20%
Negative: 30%

**Operating Hours:**

| Day | Hours |
|-----------|----------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

**Staff Members:**
Cindy

Best Review: A customer praised the staff at KAY Jewelers for their excellent service during the selection process for an engagement ring, highlighting the personalized attention and expertise they received.

Worst Review: One customer shared their frustration over repeated issues with their engagement ring, including sizing and missing stones, expressing disappointment in the service and quality of repairs.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.