KAY Jewelers, located at 2809 Mountaineer Blvd, Suite 2, Charleston, WV 25309, is a prominent jewelry store specializing in engagement ring creation and other fine jewelry services in Kanawha County. With a commitment to providing high-quality jewelry and exceptional customer service, KAY Jewelers boasts a team of knowledgeable staff, including notable employees like Sam, Kristie, and Lola, dedicated to helping customers find the perfect piece for their special occasions.

This jeweler offers a range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchanges, and appraisals. Customers appreciate the friendly and attentive service experienced during their visits, with many praising the helpfulness and professionalism of the staff.

Overall, the atmosphere of customer feedback surrounding KAY Jewelers indicates a positive sentiment.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

The total number of reviews considered for this overview is 54.

Best Review:
Rhonda noted the store as a great place with very friendly and helpful employees, highlighting reasonable prices that made her shopping experience pleasant.

Worst Review:
Deanna expressed dissatisfaction with the high resizing fee for a ring, describing it as excessive and feeling that the pricing was unfair for the service provided.

**Opening Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.