Reeds Jewelers is a distinguished jewelry store located in Charleston, WV, known for its specialized services in engagement ring creation. Operating in Kanawha County, the store offers a wide array of engagement rings, wedding bands, and fine jewelry. With a highly regarded reputation, the staff is praised for their exceptional customer service, providing tailored assistance in finding the perfect piece to commemorate special moments.

Customers frequently commend the knowledgeable staff, particularly noting the helpfulness of Souha and Theresa in guiding shoppers through their choices. The store provides a range of services, including jewelry repair, ring sizing, and expert cleaning, which are emphasized in customer feedback.

The overall atmosphere is welcoming, with a commitment to making customers feel valued and appreciated. While there are numerous positive reviews about the attentive and friendly service, a few customers expressed concerns about the timeliness of service and product quality, indicating room for improvement in certain areas.

At this time, a total of 343 customer reviews have been found.

Overall Sentiment from Online Customer Reviews:
Positive sentiment stands at approximately 85%, with general praise for customer service and engagement ring selection. Neutral comments account for about 10%, while negative reviews make up around 5%.

Best Review:
Tiffany highlighted the exceptional service she received when her husband upgraded her wedding band set for their anniversary, expressing her complete satisfaction with the product and assistance.

Worst Review:
Kelly expressed frustration with her husband’s wedding ring, which lost its color shortly after purchase. She faced challenges getting it repaired in a timely manner, reflecting a need for improvements in service efficiency.

Address: 2103 Charleston Town Ctr Unit 2101, Charleston, WV 25389
Phone Number: (304) 343 - 1344

Operating Hours:
Monday - Thursday: 11:00 AM - 7:00 PM
Friday - Saturday: 11:00 AM - 8:00 PM
Sunday: 12:30 PM - 6:00 PM

Staff mentioned: Souha, Theresa

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.