McCormick Jewelers, located at 3716 Maccorkle Ave SE, Charleston, WV 25304, is a local jeweler with a notable history of serving the community for over 70 years. They specialize in various jewelry services, particularly engagement ring creation. Customers have noted the unique selection of fine jewelry and personalized service.
The jeweler exhibits a mixed reputation based on 29 customer reviews across multiple platforms. Positive feedback highlights the friendly staff and personalized service, praising their attentiveness and customer care. Some customers have expressed satisfaction with the quality of service when seeking repairs or custom creations. However, negative reviews indicate dissatisfaction with engagement ring creation, citing issues with craftsmanship and prolonged timelines. Customers have reported experiences where the final product did not meet expectations.
Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 30%
Negative: 35%
**Customer Reviews Sentiment**
The overall atmosphere reflects a blend of appreciation for the friendly service and dissatisfaction with certain aspects of jewelry creation, particularly with custom engagement rings.
Best Review:
Brooklyn found the service to be excellent, noting that the staff helped her resolve an issue with a broken necklace, reflecting their commitment to customer satisfaction.
Worst Review:
Alexandra expressed her disappointment with the custom engagement ring she ordered, highlighting a series of delays and technical issues with the craftsmanship despite the jeweler's commitments.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Operating Hours:**
Monday: Closed
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 5:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: Closed
Staff members mentioned include Bruce K., a customer service specialist.
Positivity Score: 50%
Total Customer Feedback Reviewed: 29