Kay Jewelers, located at 361 Chicago Ridge Mall Dr., Chicago Ridge, IL 60415, operates in Cook County and is known for its extensive range of engagement rings and personalized jewelry services. The store prides itself on helping customers create unique engagement rings, guided by knowledgeable staff who are often commended for their exceptional customer service. Services include jewelry maintenance and repair, custom orders, diamond upgrades, and appraisals.

Operating hours are as follows:
- Monday to Thursday: 10:00 AM - 8:00 PM
- Friday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
Phone: (708) 425-9571

Overall Sentiment from Online Customer Reviews:
Positive: 20%
Neutral: 10%
Negative: 70%

Despite some positive comments about the attentive staff, a significant number of customers reported negative experiences, particularly regarding customer service and the handling of repairs. The negative reviews highlight issues such as long wait times, perceived rudeness from staff, and difficulty in resolving concerns after purchases.

Best Review:
Eman was praised for her friendly and helpful demeanor, providing assistance in selecting the perfect engagement ring, making the experience enjoyable and memorable for customers.

Worst Review:
A customer named Fatima shared a troubling experience about being involved in a legal dispute regarding poor customer service and alleged misconduct at the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned: Eman.