Zales Jewelers, located at 550 Chicago Ridge Mall, Chicago Ridge, IL 60415, is recognized as one of America's longstanding jewelry stores, having been in operation since 1924. The store offers a wide selection of jewelry, particularly focusing on engagement rings, wedding bands, and personalized jewelry services. Customers can benefit from in-store designing assistance and an array of jewelry-related services including custom jewelry creation, cleaning, inspections, and ring resizing.

While Zales claims to provide excellent customer service, feedback indicates a mix of experiences. Many reviews express dissatisfaction with staff demeanor and service quality, highlighting a recurring theme of unpleasant interactions and perceived indifference from employees. Conversely, some customers commend specific associates for their helpfulness and product knowledge, particularly regarding engagement ring details.

During the analysis, over 135 reviews were covered, revealing a notable divide in customer satisfaction.

Overall Sentiment from Online Customer Reviews:
- Positive: 40%
- Neutral: 15%
- Negative: 45%

Best Review: A customer praised the engagement ring selection and mentioned that one particular associate was very accommodating, providing a welcoming atmosphere and a willingness to help with designing the perfect ring.

Worst Review: Another customer noted a particularly negative experience, stating that the staff was rude and unprofessional, leading to a frustrating experience when trying to resolve an issue with a damaged item.

Store Hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.