Rogers & Hollands Jewelers, located at 390 Chicago Ridge Mall G5, Chicago Ridge, IL 60415, is a well-regarded destination for engagement rings and fine jewelry in Cook County. With an impressive rating of 4.6 based on 146 reviews across multiple platforms, this family-owned store has been serving the community for over 100 years, renowned for its extensive collection of high-quality diamonds and precious stones.

The staff consistently receive praise for their outstanding customer service, particularly in the engagement ring creation process. Knowledgeable team members like Debbie and Carol are noted for their professionalism and dedication to helping customers find or customize the perfect ring. They guide clients through selecting the ideal stone, cut, and setting, ensuring a personalized and memorable experience.

However, some reviews highlight occasional service issues. A few customers have expressed dissatisfaction with the handling of repairs and resizing requests, suggesting a need for improved communication and follow-up regarding these services.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review:
A customer praised the exceptional service received from Debbie and Amanda when designing a custom pair of earrings, noting their attentiveness and expertise that led to a perfect creation.

Worst Review:
One customer reported frustration with the repair process, feeling that communication and service standards were lacking compared to their previous experiences at the store.

Store Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff:
- Debbie
- Carol

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.