Kay Jewelers Colonial Park Mall Harrisburg PA

Kay Jewelers in Colonial Park Mall is a notable choice for engagement ring creation and a variety of jewelry services in Harrisburg, Dauphin County. The store is conveniently located at 4600 Jonestown Rd., Ste. 95, Harrisburg, PA 17109-6214. Customers can reach them by phone at (717) 526-4501.

The store operates with the following hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

This jewelry store specializes in engagement rings, offering a personalized service experience. The staff is generally praised for their helpfulness, extensive knowledge, and the quality of the rings they provide. Positive reviews from customers highlight the exceptional service and professional demeanor of staff members, particularly mentioning the attentive guidance received during the selection process for engagement rings.

Conversely, there are significant complaints regarding customer service, with some customers reporting rude interactions and dissatisfaction with the handling of returns and custom orders. Reviewers found the atmosphere at times dismissive, particularly if they were not making a purchase, which reflects a mixed experience.

Overall customer sentiment is rated as follows:
- Positive: 65%
- Neutral: 15%
- Negative: 20%

Best Review: A customer, Kelly, praised the knowledgeable and friendly staff, specifically noting how they helped her find the perfect ring and offered valuable insights during her visit.

Worst Review: Corey faced a frustrating experience with rude service and dismissive attitudes from staff, expressing disappointment with how customers were treated when not purchasing.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.