The Gem Jewelry Repair and Sales, located at 4707 Jonestown Rd, Harrisburg, PA 17109, operates in Dauphin County and specializes in engagement ring creation as well as various jewelry repair services. With a total of 134 reviews analyzed, the store has garnered a mixed reputation from customers.

The team is noted for its friendly and knowledgeable staff, including owners Pam and Joel, who demonstrate genuine care for each piece and offer personalized guidance in selecting and creating engagement rings. Many customers celebrate the unique inventory and the meticulous craftsmanship that goes into custom designs, often leaving satisfied with the results. The competitive pricing for their services, including jewelry repairs and appraisals, has also been highlighted positively.

However, several reviews point to significant issues as well. Concerns were raised about the quality of repairs, with some customers reporting damaged items post-service and instances of mismanagement. A few reviewers expressed dissatisfaction with perceived rude behavior from staff, suggesting that customer service could be improved.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 15%
Negative: 30%

**Opening Hours:**
- Monday: 10:30 AM - 6:00 PM
- Tuesday: 10:30 AM - 6:00 PM
- Wednesday: 12:00 PM - 6:00 PM
- Thursday: 10:30 AM - 6:00 PM
- Friday: 10:30 AM - 6:00 PM
- Saturday: 12:00 PM - 3:00 PM
- Sunday: Closed

**Mentioned Staff Members:**
- Pam
- Joel

Best Review:
Vicki praised Joel for his exceptional work on a vintage diamond ring inherited from her great-great-aunt, emphasizing his expertise and the stunning results that exceeded her expectations.

Worst Review:
Emily expressed her disappointment with the repair service, reporting that the work on her engagement ring left it in worse condition and described an unsolicited offer to create a new ring as quite troubling.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.