Kay Jewelers, located at 4699 Fashion Square Mall, Sp 310, Saginaw, MI 48604, is a well-regarded establishment for those seeking engagement rings and other fine jewelry. With a dedicated team known for their engagement ring creation services, they strive to provide a superior shopping experience. Customers have highlighted the store's jewelry maintenance and repair services, as well as options for custom orders and diamond upgrades. The staff is often commended for their helpfulness, with many reviews noting how they make customers feel valued and cared for.

However, the store has faced some criticism. Concerns have been raised about inconsistent customer service experiences, with some reviewers mentioning poor communication and unsatisfactory resolutions to issues such as ring repairs.

Overall, Kay Jewelers operates in Saginaw County and has garnered a total of 94 reviews, indicating a mix of customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Best Review:
Kelli Campbell praised the store for their exceptional speed and quality in repairing her ring, highlighting the top-notch customer service provided by the staff.

Worst Review:
Maria Dorion expressed her disappointment after receiving a different item than what she had submitted for repair, describing the experience as very upsetting and indicating a lack of communication from the staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*