Kay Jewelers, located at 3710 US Hwy 9, Freehold, NJ 07728, offers an extensive range of engagement rings and personalized jewelry services. Known for their dedicated customer service, the store specializes in engagement ring creation, allowing clients to design their perfect piece with the assistance of knowledgeable staff. Customers appreciate the wide selection of fine jewelry and the option for custom orders. The store also provides repair services, diamond upgrades, and financing options, making it a one-stop shop for all jewelry needs.

Operating hours for Kay Jewelers are as follows:

- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 10:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

The store maintains a good reputation, showcased by a total of 89 reviews across various platforms.

Overall Sentiment from Online Customer Reviews:
- Positive: 62%
- Neutral: 25%
- Negative: 13%

Positive reviews highlight the friendly and helpful staff, with particular mentions of exceptional service in creating custom engagement rings. Customers like Maryana were praised for their upbeat attitude and personalized assistance, making clients feel valued and understood.

Negative experiences often stem from slow service and issues with product quality, with reviews pointing out concerns related to customer service efficiency. Some customers, like Amanda, expressed frustration with delayed repairs and perceived lack of attention.

Best Review:
Mona commended the staff for being friendly and engaging, noting how Maryana effectively assisted in selecting the perfect ring, creating a memorable shopping atmosphere.

Worst Review:
Amanda described her experience as frustrating due to extremely slow service and issues with staff not being knowledgeable about the products, leading to a disappointing visit.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.