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Jared Galleria of Jewelry is located in Freehold Raceway Mall, 3710 Route 9, Ste. K 200, Freehold, NJ 07728. The store offers a wide range of services focused on engagement ring creation, showcasing an extensive selection of fine jewelry, diamonds, and personalized offerings. Customers can expect superior customer service, with knowledgeable staff members assisting in the engagement ring selection and customization processes.
Throughout the review collection, a total of 118 reviews were analyzed. The reviews reflect a mixed sentiment about the store, highlighting strong customer service experiences while also noting significant issues relating to repair quality and staff interactions.
Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 25%
- Negative: 20%
Positive reviews often commend the knowledgeable staff, particularly praising team members like Chris and Cathy for their helpfulness and professionalism in guiding customers through the selection of engagement rings. Clients appreciate the pressure-free environment and effective communication from the team during the purchase process.
Conversely, negative feedback focuses on customer service issues, including mishaps with ring sizing and repair services, with some customers experiencing considerable frustration regarding the handling of repairs that led to damage of their jewelry.
Best Review:
Matt noted the fantastic customer service and value found while purchasing engagement rings, emphasizing the pleasant atmosphere and helpful staff.
Worst Review:
John expressed deep disappointment with the resizing service which resulted in damage to a newly purchased wedding ring, detailing inadequate customer service in resolving the issue.
Hours of Operation:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
Staff:
- Chris
- Cathy
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 67.5%
Total Customer Feedback Reviewed: 118
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