Zales Jewelers, located at 3710 Route 9, Ste. 9, Freehold, NJ 07728, is a renowned destination for engagement ring creation and exceptional jewelry services. With a team that's often highlighted for their excellent customer service, Zales offers a wide array of services including custom jewelry options, in-store ordering, cleaning, inspection, and repair services for various types of jewelry. Customers have frequently praised the staff's knowledgeable and helpful nature, making the process of selecting engagement rings a pleasurable and smooth experience.

The store operates within Monmouth County and is known for its extensive selection of diamonds and fine jewelry. The phone number for inquiries is (732) 677-7716.

**Operating Hours:**
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 10:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM

**Overall Sentiment from Online Customer Reviews:**
The store has received a total of 53 reviews, with a general positive sentiment, rated at approximately 79%. Many customers expressed satisfaction with the attentive service they received, particularly highlighting the staff's patience and support during the ring selection process. However, a smaller percentage of reviews—around 5%—convey negative experiences related to service timing and customer service interactions.

**Best Review:**
Tina found the employees at Zales incredibly supportive and well-informed, which greatly enhanced her engagement ring purchasing experience.

**Worst Review:**
Steven expressed dissatisfaction, noting that he arrived shortly before closing time only to find the store already shutting down, leading to a frustrating experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*

**Staff Mentioned:**
- Dina
- Joan
- Michael S.