Kay Jewelers, located in the Galleria at Crystal Run, Middletown, NY, specializes in engagement ring creation and offers a wide selection of fine jewelry. The store is open seven days a week, providing personalized services from knowledgeable staff dedicated to making your jewelry shopping experience memorable.

Address: 1 N Galleria Dr, Ste. 52, Middletown, NY 10941-3032
Phone: 845-692-2220

The team at Kay Jewelers assists customers with custom and special orders, diamond upgrades, jewelry maintenance and repair, along with providing appraisals. The store is known for its commitment to customer satisfaction, with many patrons praising the courteous and helpful staff. However, some reviews noted issues with customer service, describing experiences where associates were perceived as rude or unhelpful.

Overall Sentiment from Online Customer Reviews:
- Positive: 72%
- Neutral: 12%
- Negative: 16%

Best Review: Rosy commended the exceptional assistance provided by Carlos in selecting her wedding band, highlighting a very positive experience with the staff's professionalism and helpfulness.
Worst Review: Steven shared a negative interaction where he felt dismissed and unwelcomed by an employee when inquiring about a new ring for his wife, indicating dissatisfaction with the customer service he received.

Opening Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff mentioned: Carlos, among others.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.