Zales Jewelers, located at 1 N Galleria Dr., Ste. A219, Middletown, NY 10941-3032, offers a range of services specializing in the creation of engagement rings. With a commitment to customer satisfaction, the store provides custom jewelry options, including the ability to design personalized engagement rings and wedding bands. The knowledgeable staff is dedicated to assisting clients through every step of the selection process, while also providing repair services, cleaning, and inspection. The atmosphere is often highlighted by the positive interactions from associates like Renee and Jessica, who are praised for their helpfulness and professionalism.

Overall, Zales has garnered a mixed response from customers. Positive reviews commend the quality of the jewelry and the attentive service, while some negative feedback points to issues with customer service and product quality.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

**Opening Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 5:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

**Staff Mentioned:**
- Renee
- Jessica

Best Review:
Vivian praised the store for their beautiful engagement rings, emphasizing the professional assistance provided by their staff.

Worst Review:
Jennifer described her negative experience regarding customer service, remarking on how staff members dismissed her concerns and provided inadequate help during her visits.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.