Kay Jewelers, located at 407 Cox Rd., Ste. 1, Gastonia, NC 28054, is a reputable jewelry store in Gaston County, specializing in the creation of exquisite engagement rings and providing exceptional customer service. With a phone contact of (704) 865-9400, this establishment boasts a welcoming environment where customers can receive personalized care throughout their ring design journey. The knowledgeable staff is recognized for their commitment to ensuring customers feel supported and informed, with manager Jim Perry frequently highlighted for his dedication to excellent service.

The store operates from Tuesday through Saturday, from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM, while it is open on Monday from 10:00 AM to 8:00 PM. Customers can expect various services, including custom and special orders, jewelry maintenance and repair, as well as diamond upgrades.

Overall sentiment from online customer reviews:
Positive: 55%
Neutral: 25%
Negative: 20%

Recent reviews indicate a mixed atmosphere, with many praising the staff's friendliness and the store's extensive inventory. However, some customers have expressed concerns regarding long wait times for repairs and inconsistencies in service experiences.

Best Review:
One customer, Karen, spoke highly of the outstanding service provided by the staff, feeling as though she was treated like family during her visit.

Worst Review:
Craig expressed dissatisfaction with the repair service, indicating frustration over the quality of care received for a damaged wedding band.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Day | Opening Hours |
|-----------|--------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

Staff members mentioned: Jim Perry (Store Manager)