Kay Jewelers, located at 3200 S Airport Rd., Space 520, Traverse City, MI 49684-8117, is a prominent destination for engagement ring creation and jewelry services in Grand Traverse County. With a phone number of (231) 929-3443, this store operates with a commitment to providing a superior shopping experience.

The store opens from 10:00 AM to 8:00 PM from Monday to Saturday, and on Sunday from 11:00 AM to 7:00 PM. Known for its extensive selection of engagement rings and personalized jewelry options, Kay Jewelers has earned both praise and criticism from customers.

Positive reviews frequently highlight the friendly and professional staff, with particular mention of attentive service from individuals like Tray. Customers often note helpful assistance in selecting and customizing engagement rings, emphasizing the spacious layout and overall pleasant shopping atmosphere.

However, some negative reviews point to inconsistent service experiences. Complaints about staff rudeness and subpar jewelry cleaning have been shared, indicating that not all customers feel valued or satisfied with their visits.

Overall Sentiment from Online Customer Reviews:
After reviewing 61 customer reviews, a balanced sentiment emerges:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Best Review:
Ben remarked on the outstanding sales and friendly service, expressing eagerness to return for future jewelry purchases.

Worst Review:
Linda expressed disappointment over consistently poor service during numerous visits, suggesting the store lacks good leadership.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Tray