Zales Jewelers, located in Grand Traverse Mall at 3200 South Airport Road West, Traverse City, MI 49684, is recognized for its engagement ring creation services amidst a backdrop of mixed customer experiences. Reach them at (231) 929-0360 for inquiries.

This jeweler offers a range of engagement rings and other jewelry, catering to a diverse clientele in Grand Traverse County. While some reviews highlight the quality of their products, several customers have expressed dissatisfaction with the service, especially regarding communication and order fulfillment.

Overall Sentiment from Online Customer Reviews:
The sentiment from the reviews reviewed indicates a negative atmosphere, with approximately 25% positive feedback and 75% negative. Many customers voiced concerns about the store's abrupt closure without notice and difficulties in retrieving jewelry left for repairs.

Best Review:
A customer noted their frustration regarding a lack of communication when the store closed unexpectedly, emphasizing the inconvenience caused by having to travel significant distances for assistance.

Worst Review:
Another reviewer expressed disappointment with the customer service, lamenting the store closed without notifying them, which resulted in lost time and money trying to retrieve their repaired jewelry.

| Opening Hours |
|-----------------------------|
| Monday - Saturday: 10:00 AM - 9:00 PM |
| Sunday: 12:00 PM - 6:00 PM |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.