Kay Jewelers, located at 50 Holyoke St., Unit C 330, Holyoke, MA 01040-2709, operates within Hampden County and offers a wide array of services, particularly specializing in the creation of engagement rings. This well-established jewelry store is known for its rich history since 1916, boasting a team ready to assist customers in crafting unique, one-of-a-kind pieces or reviving existing jewelry. The store also provides services such as jewelry maintenance and repair, diamond upgrades, custom special orders, appraisals, and financing options.

Customer feedback highlights a mix of sentiments, with many praising the warm and attentive service provided by staff members. Many reviews detail experiences with staff who are knowledgeable and supportive in helping customers choose the perfect engagement rings. However, there are some negative notes regarding customer care, including concerns about wait times and inconsistent service quality.

Operating hours for Kay Jewelers are as follows:

| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 8:00 PM|
| Tuesday | 10:00 AM - 8:00 PM|
| Wednesday | 10:00 AM - 8:00 PM|
| Thursday | 10:00 AM - 8:00 PM|
| Friday | 10:00 AM - 9:00 PM|
| Saturday | 10:00 AM - 9:00 PM|
| Sunday | 11:00 AM - 7:00 PM|

Overall Sentiment from Online Customer Reviews:
The overall sentiment is 70% positive, 20% neutral, and 10% negative. Customers generally appreciate the friendly and helpful staff, although some have noted issues with service availability and product delivery.

Best Review:
Tatiana commended the professional and efficient service at Kay Jewelers, highlighting the pleasant ambiance and dedicated staff willing to assist with every concern.

Worst Review:
Shelly expressed frustration over her engagement ring experiences, advising potential customers to consider supporting local jewelers instead of large companies due to her repeated issues with quality and service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.