Zales Jewelers - Holyoke Mall in Holyoke MA

Zales Jewelers, located at 50 Holyoke St, Ste D266, Holyoke, MA 01040, operates under the ownership of its well-regarded brand since 1924. The store's primary focus includes crafting beautiful engagement rings and offering a diverse selection of fine jewelry. Customers appreciate the array of services available, particularly in custom engagement ring design, making it a noteworthy stop for those in Hampden County.

Despite its commendable offerings, the store has garnered mixed feedback. On positive notes, some customers have expressed satisfaction with the range of jewelry options and the quality of the items. However, negative sentiments have surfaced regarding customer service, with reports of rude interactions and long wait times for services such as resizing rings. The overall tone from online reviews suggests that while there are good experiences, many customers have also faced significant service issues.

Address: 50 Holyoke St, Ste D266, Holyoke, MA 01040
Phone: (413) 420-6171

Operating Hours:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM

Overall Sentiment from Online Customer Reviews:
Customer reviews reflect an atmosphere that is approximately 45% positive, 20% neutral, and 35% negative.

Best Review:
A customer named Reen noted Zales for a great selection and valuable purchases for their family, highlighting particularly good sales and a great variety of jewelry.

Worst Review:
Julia shared a frustrating experience with customer service, detailing a long wait for a ring resizing and poor communication, leading to dissatisfaction with her overall experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.