Brad Matthew Jewelers, located at 2225 Northampton Street, Holyoke, MA, is a well-respected destination for anyone considering a custom engagement ring. Known for its friendly atmosphere, this family-run shop in Hampden County offers a plethora of personalized options, from unique designs to expert repairs.

The owner, Brad DiMiero, along with his dedicated team, consistently receives praise for their attentive customer service. They excel at understanding each client's vision and translating it into stunning jewelry pieces. Customers describe their experiences as warm and welcoming, often remarking that the staff treats them like family. The shop is particularly noted for crafting custom engagement rings, where personal touches and high-quality craftsmanship shine.

Though the overall sentiment from customers is very positive, a handful of reviews indicate occasional miscommunications or pricing disagreements, which could vary by individual circumstance.

Customer Sentiment: Around 85% of customers express high satisfaction with their experiences, while about 10% have shared neutral feedback, and 5% have noted some concerns.

Opening Hours:

Monday: 10:00 AM – 5:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 9:30 AM – 4:00 PM
Sunday: Closed

Best Review: Lauren celebrated the outstanding service she received while crafting her engagement ring, emphasizing the staff’s dedication to ensuring her design was exactly what she envisioned.

Worst Review: Bryan encountered issues while trying to sell a gold chain, feeling that the offered amount was significantly lower than expected and expressed disappointment with the pricing.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.