KAY Jewelers, located at 18813 E 39th St S, Rm. L 4, Independence, MO 64057, is situated in Jackson County and specializes in engagement ring creation and a variety of jewelry services. Customers appreciate the wide selection of beautiful jewelry and helpful staff. The store operates with a focus on creating custom and special orders, along with offering jewelry maintenance and repair services. With a reputation for accommodating customer needs, the team—often highlighted by customers includes staff members like Tina and Ed—works diligently to ensure satisfaction throughout the buying experience.

Operating Hours:

| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 8:00 PM|
| Tuesday | 10:00 AM - 8:00 PM|
| Wednesday | 10:00 AM - 8:00 PM|
| Thursday | 10:00 AM - 8:00 PM|
| Friday | 10:00 AM - 8:00 PM|
| Saturday | 10:00 AM - 8:00 PM|
| Sunday | 11:00 AM - 7:00 PM|

Overall Sentiment from Online Customer Reviews:
The store has gathered 204 reviews, yielding a generally mixed sentiment. Approximately 60% of customers express positive experiences, highlighting excellent customer service and teamwork, while about 30% recount negative incidents related to product quality and customer service challenges. Neutral comments make up the remaining 10%.

Best Review:
An impressive review from a customer named Alexa commended the service provided by Tina during the engagement ring selection process, noting her friendliness and attentiveness throughout the experience.

Worst Review:
On the other hand, a customer named Adi expressed frustration after missing stones from a purchased ring less than a month after wear, highlighting dissatisfaction with the quality and service offered.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.