Zales Jewelers, located at 18813 East 39th St S Ste 2026, Independence, MO 64057, offers a range of services particularly focused on engagement ring creation. With a reputation that spans several decades, Zales has been recognized for its diamond and precious jewelry collection, which features both classic and designer styles. In the Independence area, customers appreciate the variety of options for engagement rings.

Operating hours are:
- Monday-Saturday: 10 AM - 8 PM
- Sunday: 12 PM - 6 PM

The staff has been noted for providing helpful customer service, with some customers reporting positive interactions when selecting or creating pieces. However, a significant number of reviews mention that the store has been permanently closed, leading to frustration among customers who visited expecting to receive services.

Overall sentiment from online customer reviews:
- Positive: 20%
- Neutral: 10%
- Negative: 70%

Many customers highlight the disappointment regarding the location's closure, with several indicating that they had driven significant distances based on outdated information. Others express satisfaction with the customer service received before the closure and commend the quality of the jewelry when it was still operational.

Best Review: One customer named Jeffery noted the excellent customer service and respect for customer price ranges while engaging with the store before its closure.

Worst Review: Sarah expressed frustration after making a long drive only to find the location permanently closed, despite conflicting information from Google and the Zales website.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.