Kay Jewelers in San Bernardino, located at 124 Inland Center Dr, San Bernardino, CA 92408, is a well-regarded jewelry store known for its robust engagement ring creation and customer service. The store operates under the guidance of a knowledgeable staff that has received praise for their attentiveness and assistance in the selection process, particularly for engagement rings. Customers have noted that staff members like Tommy and Katie are particularly helpful and dedicated to ensuring a pleasant shopping experience.

This jeweler offers a variety of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. Their commitment to customer satisfaction is evident in the positive remarks about the service provided during engagements and weddings. However, some customers have reported issues with communication and service quality, particularly regarding repairs and product satisfaction.

Overall, the store has attracted a mix of reviews, with a total of 286 customer opinions considered for this overview.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Opening Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM

**Staff Members:**
- Tommy
- Katie

Best Review:
Fabi noted the fantastic friendliness and helpfulness of the staff, appreciating the exceptional service provided during her jewelry purchase.

Worst Review:
Christian expressed significant frustration with the handling of their husband’s wedding band, citing poor communication and dissatisfaction with the service received during what was supposed to be a straightforward repair.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.