Kay Jewelers, located at 5101 Hinkleville Rd., Spc. 455, Paducah, KY 42001, operates within the Kentucky Oaks Mall and is known for its extensive selection of engagement rings and jewelry services. With a commitment to customer satisfaction, the store offers a range of services such as custom and special orders, jewelry maintenance and repair, diamond upgrades, appraisals, and financing options. The knowledgeable staff, including notable associates like Pete and Kaitlynn, are recognized for their dedication to helping customers create the perfect engagement ring and provide excellent service.
The store is currently rated 4.6 stars based on 42 Google reviews, indicating a strong, positive reception from the community. Customers frequently commend the friendly and accommodating service provided by the staff, enhancing the purchasing experience, especially for significant purchases like engagement rings. Negative feedback primarily centers around customer service issues, including difficulty in reaching the store by phone and unhelpful interactions during busy periods.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
**Opening Hours**
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
**Staff Members**
- Pete
- Kaitlynn
Best Review:
Alex highlighted the exceptional service and creativity of the staff, noting how Pete helped him design a perfect engagement ring, resulting in a satisfying experience.
Worst Review:
Dax expressed disappointment over the unwelcoming customer service he received when trying to verify a jewelry hold before making a trip from out of town, feeling that the interactions lacked warmth during a busy holiday season.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 43
Store Phone Number: (270) 442-6074