Zales Jewelers, located in the Kentucky Oaks Mall at 5101 Hinkleville Rd., Suite 355, Paducah, KY 42001, operates in McCracken County. The store offers a variety of services, particularly excelling in the creation of engagement rings and providing exceptional jewelry repair services. Customers have reported a friendly and knowledgeable staff, with specific praise directed at team members like Dylan and Valentino for their outstanding customer care.

The store promises a broad selection of diamond and precious jewelry, catering to various preferences, including custom designs and personalized options for engagement rings.

Operating hours are as follows:
- **Friday:** 10:00 AM - 9:00 PM
- **Saturday:** 10:00 AM - 9:00 PM
- **Sunday:** 11:00 AM - 6:00 PM
- **Monday:** 10:00 AM - 9:00 PM
- **Tuesday:** 10:00 AM - 9:00 PM
- **Wednesday:** 10:00 AM - 9:00 PM
- **Thursday:** 10:00 AM - 9:00 PM

The store has received a total of 138 reviews online, reflecting a well-rounded response from customers.

Overall Sentiment from Online Customer Reviews:
Positive: 79%
Neutral: 15%
Negative: 6%

The store has garnered a commendable reputation for its customer service and high-quality jewelry, although some customers expressed dissatisfaction with issues like delayed openings and communication challenges.

Best Review:
Taylor praised Zales for the wonderful job done on cleaning their engagement ring, highlighting the commitment to maintaining jewelry.

Worst Review:
Marinda stated a negative experience regarding an order process that led to frustration over returned items and complications with buying online.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Staff Members Mentioned:**
- Dylan
- Valentino