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86.5% Score | Zales Jewelers - Kentucky Oaks Mall in Paducah KY

Zales Jewelers, located in the Kentucky Oaks Mall at 5101 Hinkleville Rd., Suite 355, Paducah, KY 42001, operates in McCracken County. The store offers a variety of services, particularly excelling in the creation of engagement rings and providing exceptional jewelry repair services. Customers have reported a friendly and knowledgeable staff, with specific praise directed at team members like Dylan and Valentino for their outstanding customer care.

The store promises a broad selection of diamond and precious jewelry, catering to various preferences, including custom designs and personalized options for engagement rings.

Operating hours are as follows:
- **Friday:** 10:00 AM - 9:00 PM
- **Saturday:** 10:00 AM - 9:00 PM
- **Sunday:** 11:00 AM - 6:00 PM
- **Monday:** 10:00 AM - 9:00 PM
- **Tuesday:** 10:00 AM - 9:00 PM
- **Wednesday:** 10:00 AM - 9:00 PM
- **Thursday:** 10:00 AM - 9:00 PM

The store has received a total of 138 reviews online, reflecting a well-rounded response from customers.

Overall Sentiment from Online Customer Reviews:
Positive: 79%
Neutral: 15%
Negative: 6%

The store has garnered a commendable reputation for its customer service and high-quality jewelry, although some customers expressed dissatisfaction with issues like delayed openings and communication challenges.

Best Review:
Taylor praised Zales for the wonderful job done on cleaning their engagement ring, highlighting the commitment to maintaining jewelry.

Worst Review:
Marinda stated a negative experience regarding an order process that led to frustration over returned items and complications with buying online.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Staff Members Mentioned:**
- Dylan
- Valentino

Positivity Score: 86.5%
Total Customer Feedback Reviewed: 138

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Read our full review of all Zales Jewelers locations here
Zales Jewelers - Kentucky Oaks Mall
Zales Jewelers - Kentucky Oaks Mall
86.5%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Kentucky Oaks Mall
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