Kay Jewelers Killeen Mall, Killeen, TX

KAY Jewelers in Killeen, TX, located at 2100 S W.S. Young Dr., Spc. 1446, offers a variety of jewelry services, with a strong emphasis on engagement ring creation. The store is known for its extensive selection of rings and excellent customer service, showcasing knowledgeable staff dedicated to helping customers find the perfect engagement ring. The service includes personalized consultations and options for custom orders, ensuring a memorable experience as customers seek to celebrate their love stories.

The Killeen location has received a total of 184 reviews, reflecting a blend of positive and negative sentiments. The staff, including praised individuals like Vivian and Ty, are recognized for their helpfulness and personalized attention, particularly during the ring selection process. However, some customers have reported issues with repair services and communication, leading to frustrations in their experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members Mentioned:
- Vivian
- Ty

Best Review: A customer praised the staff for their exceptional service, highlighting how Vivian helped them select the ideal engagement ring with great patience and expertise.

Worst Review: Another reviewer expressed frustration with the store's inability to properly handle repairs and customer inquiries, feeling ignored and dissatisfied with the overall service received.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.