Zales Jewelers, located at 2100 S W.S. Young Dr., Suite 1516, Killeen, TX 76543-5352, offers a full range of jewelry services, with a strong focus on engagement ring creation. Customers can expect professional assistance in crafting unique and stunning engagement rings tailored to their personal vision. Zales specializes in custom jewelry, wedding bands, and repairs, ensuring that each piece meets high-quality standards through their skilled staff.

Operating in Bell County, the store features a diverse inventory, from classic to contemporary styles, appealing to various tastes. The team, including notable staff members such as Duncan and Candi, have received commendations for their customer service, exemplifying patience and attentiveness while helping clients navigate their choices.

However, the reviews are mixed, with many customers praising the helpfulness and friendliness of the staff, while some expressed dissatisfaction with delays in service and communication issues. Overall, the store has garnered feedback highlighting both enjoyable experiences and some negative interactions.

Overall Sentiment from Online Customer Reviews:
The overall sentiment based on 198 reviews can be described as 47% positive, 30% neutral, and 23% negative. Many customers appreciate the variety and quality of the jewelry, while others mention concerns about customer service and long wait times for repairs.

**Opening Hours:**

| Day | Hours |
|-----------|--------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

Best Review:
A customer appreciated the extensive selection and helpful guidance received when searching for an engagement ring. The staff assisted in narrowing down choices efficiently, creating a positive shopping atmosphere.

Worst Review:
Another customer recounted a frustrating experience with the management regarding delayed service and communication issues. They noted a lack of responsiveness and dissatisfaction with how the situation was handled, leading to a decision to seek services elsewhere.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.