Pagel & Sons Jewelers, located at 2102 S. W.S. Young Dr Ste D, Killeen, TX 76543, is recognized for its commitment to crafting exquisite engagement rings and providing comprehensive jewelry services in Bell County. Operating since 1946, this family-run jewelry store has developed a reputation for personalized service and quality craftsmanship. The knowledgeable staff, led by owner Raymond Pagel, is dedicated to guiding customers through the engagement ring creation process, ensuring they find the perfect piece to symbolize their love.

The store offers a wide range of services, including custom jewelry design, jewelry repair, and watch repair, emphasizing a customer-centric approach to every interaction. With 66 reviews analyzed from various platforms, customers frequently praise the friendly service and the quality of craftsmanship. However, some reviews indicate concerns regarding communication and the handling of repairs.

Overall Sentiment from Online Customer Reviews:
- Positive: 68%
- Neutral: 12%
- Negative: 20%

Highlight Reviews:
Best Review: A customer praised the excellent service provided by Tanner during their custom ring creation process, highlighting his professionalism and knowledge of diamond options.
Worst Review: A dissatisfied customer expressed frustration about their engagement ring resizing experience, describing poor service and dissatisfaction with the final outcome.

Opening Hours:
| Day | Hours |
|-----------|----------------------|
| Monday | Closed |
| Tuesday | 9:30 AM - 6:00 PM |
| Wednesday | 9:30 AM - 6:00 PM |
| Thursday | 9:30 AM - 6:00 PM |
| Friday | 9:30 AM - 6:00 PM |
| Saturday | 9:30 AM - 5:00 PM |
| Sunday | Closed |

Staff Members: Raymond Pagel

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.