Kay Jewelers, located at 3333 W Touhy Ave, Space A-7, Lincolnwood, IL 60712, operates in Cook County. The store specializes in engagement ring creation and offers various jewelry services, including custom and special orders, jewelry maintenance, repair, diamond upgrades, and appraisals. Customers often praise the attentive service provided by staff members, particularly Sylvia and Jason, who have received commendations for their patience and expertise.

However, reviews are mixed, highlighting instances of poor customer service and unresolved jewelry issues. While many patrons appreciate the helpfulness of the team, others recount negative experiences with delays, miscommunication, or dissatisfaction with product quality.

Overall Sentiment from Online Customer Reviews:
Positive: 47%
Neutral: 22%
Negative: 31%

Opening Hours:
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 7:00 PM

Staff Members:
- Sylvia
- Jason

Best Review:
A customer commended Sylvia and Jason for their exceptional support in helping them find the perfect engagement ring, highlighting their patience and knowledge in guiding them through the selection process.

Worst Review:
One customer shared disappointment over receiving poor service and lack of attention from the staff, feeling as though their presence was not welcomed and that the overall experience was frustrating.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.