Zales Jewelers, located in Lincolnwood Town Center at 3333 W Touhy Ave, Lincolnwood, IL, offers a range of jewelry services with a strong emphasis on engagement ring creation. The store is currently permanently closed, which can pose a challenge for those seeking their services.

The phone number for Zales is +1 224-592-4831. Customers have noted that this jeweler had previously provided excellent service, with particular praise for the helpfulness of staff members in assisting with jewelry cleaning and exchanges. Diane and Diana have expressed satisfaction with the customer service, highlighting the attentive nature of staff in addressing customer needs.

Conversely, some reviews noted concerns regarding employee engagement, with one customer mentioning a lack of professionalism and expertise from the staff. This sentiment indicates a mixed experience for patrons visiting the store.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review:
Diane highlighted the excellent customer service at Zales, mentioning that her experience with exchanging a necklace was particularly positive and the assistance she received was commendable.

Worst Review:
Ana expressed dissatisfaction with the staff’s knowledge and professionalism, suggesting that there are better options available in the mall for jewelry needs.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Hours of Operation**
- Permanently Closed

**Staff Members**
- No staff members were specified in the reviews.