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Kay Jewelers, located at 300 Monticello Ave #117, Norfolk, VA 23510, can be a go-to destination for those looking to create exquisite engagement rings. The store has built a reputation for offering a wide variety of jewelry, including a selection specifically for engagement and wedding needs. With the phone number (757) 625-8112, customers can reach out to learn more about their offerings or schedule a visit.
Operating hours are as follows:
- Monday to Thursday: 10:00 AM - 9:00 PM
- Friday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 5:00 PM
This jewelry store has received a total of 38 reviews, highlighting both the positive and negative aspects of the service.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%
Positive reviews frequently mention the exceptional service provided by the staff and the quality of the jewelry. Customers appreciate the knowledgeable and helpful employees who guide them through the engagement ring selection process. However, some negative reviews indicate issues with customer service efficiency and problems with order fulfillment.
Best Review:
Terry praised the staff at Kay Jewelers for their wonderful service, noting how attentive and helpful they were during her visit. She specifically highlighted her satisfaction with a beautiful gift she received from the store.
Worst Review:
Kensley expressed frustration regarding repeated issues with jewelry repairs and resizing at this location. He described his experiences as consistently disappointing, indicating that he had been let down multiple times regarding service and quality.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Operating Hours:
| Day | Hours |
|----------|---------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday| 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 5:00 PM |
Staff members frequently mentioned in reviews include the management and sales staff, known for their customer-focused service.
Positivity Score: 70%
Total Customer Feedback Reviewed: 38
Store Phone Number: (757) 625-8112
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