Spertner Jewelers in Norfolk VA

Spertner Jewelers, located at 1414 Colley Ave, Norfolk, VA 23517, has been a staple in the community since 1879, known for its exceptional services in jewelry, particularly in creating custom engagement rings. The store, which is scheduled to close its doors after 144 years of operation, is family-owned and offers a range of services including ring resizing, cleaning, and custom designs.

Positive customer feedback highlights Spertner Jewelers for its high-quality workmanship and friendly, knowledgeable staff. Many have praised the owner, Martin Brenner, for his expertise and the personalized service that makes clients feel valued. Specific comments mention the great customer service when creating custom pieces, indicating a strong dedication to meeting clients' needs.

However, there are some negative aspects noted. A customer expressed dissatisfaction with the customer service experience, indicating that staff sometimes did not provide helpful answers over the phone.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Highlight Reviews:
Best Review: Stacey spoke highly of her experiences at Spertner Jewelers, emphasizing the excellent value and wonderful customer service when getting her wedding rings cleaned and replated, as well as resizing a cherished piece.

Worst Review: Janet reported a frustrating experience where she felt disregarded when seeking information over the phone, claiming a lack of helpfulness from staff.

Opening Hours:
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.