Located at 300 Monticello Ave, Space 145, Norfolk, VA 23510, Helzberg Diamonds is a prominent jeweler known for its exquisite engagement ring creation and attentive service. With a phone number of (757) 627-5840, this store operates within the bustling MacArthur Center, offering a wide selection of diamonds and customizable options to suit diverse preferences. The professional staff provides personalized consultations, ensuring each customer finds the perfect ring for their special occasion.

In terms of services, Helzberg Diamonds specializes in engagement rings, wedding bands, and jewelry customization, alongside professional repairs and appraisals. With over 100 years of experience, the team is dedicated to guiding customers through the intricate process of selecting the right piece to commemorate their love stories.

Customer reviews on various platforms provide a mixed sentiment about the store's service quality.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 15%
Negative: 30%

A total of 167 customer reviews were summarized, reflecting both commendations and critiques. Positive feedback often highlights the attentive and knowledgeable staff, particularly mentioning team members like Jackie and Alicia for their exceptional service in helping customers find the right engagement ring. However, some customers noted experiences of pushy sales tactics and unsatisfactory repair results, underscoring a need for improvement in customer approach.

Best Review:
A customer named Jordan praised the helpfulness of staff members Jackie and Alicia for assisting in finding the perfect engagement ring, expressing satisfaction with their guidance and support throughout the selection process.

Worst Review:
Entice79 detailed a negative experience involving the poor handling of a wedding ring that was returned in a damaged state after polishing, emphasizing frustrations with the remedy process and overall service quality.

Operating Hours:
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 09:00 PM |
| Tuesday | 10:00 AM - 09:00 PM |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 11:00 AM - 07:00 PM |

Staff mentioned include Jackie and Alicia.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.