Kay Jewelers located at 10300 Little Patuxent Pkwy, Ste 1220, Columbia, MD 21044, offers a range of services with a particular focus on engagement ring creation. Customers can expect to find an extensive selection of engagement rings alongside personalized consultation to help craft the perfect ring. The staff at this location, including store manager Manny, is noted for their commitment to customer service, providing expert advice and support throughout the purchase process.

However, the store has received mixed reviews, highlighting both positive and negative customer experiences. Positive feedback emphasizes the friendly and knowledgeable staff, specifically mentioning their ability to facilitate a smooth and informative purchasing process. On the other hand, several negative reviews point to issues with customer service and product quality, suggesting that some clients experienced difficulties regarding warranties and service expectations.

With a total of 126 reviews available, the overall sentiment from online customer reviews appears balanced, with approximately 52% positive, 24% neutral, and 24% negative.

**Best Review:** A customer praised Manny for his exceptional service during the ring inspection, appreciating the attention to detail and personalized care provided, making the experience enjoyable.

**Worst Review:** A different customer expressed frustration with the service quality, noting a troubling experience with product warranties and expressing distrust regarding the store's practices.

**Operating Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*