Zales Jewelers - the in Mall Columbia Columbia MD

Zales Jewelers, located at 10300 Little Patuxent Pkwy, Ste 1305, Columbia, MD 21044, offers a comprehensive selection of engagement rings and fine jewelry. The store operates in Howard County and is recognized for its expertise in creating custom pieces tailored to individual preferences. Customers can take advantage of various services, including in-store ordering, custom jewelry design, jewelry and watch repair, cleaning and inspection, and trade-in options for diamond jewelry.

The staff is noted for their professionalism and knowledge, with many reviewers praising the exceptional customer service provided by team members like Carol, Kelvin, and Cat. The atmosphere in the store is described as welcoming, enhancing the overall shopping experience. Positive reviews highlight the staff's patience and helpfulness in guiding customers through the engagement ring selection process.

However, some reviews reflect frustrations with service delays and issues with product quality. Specific instances include complaints about rings arriving with loose stones and communication challenges when resolving service-related queries.

Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 18%
Negative: 20%

Highlighted Reviews:
Best Review: April noted that the staff provided excellent assistance when picking out jewelry, emphasizing their attentive nature and helping to stay within budget.
Worst Review: A reviewer expressed dissatisfaction with a negative experience concerning store capacity policy, feeling unheard while waiting outside for assistance.

Operating Hours:
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM

Staff Members: Carol, Kelvin, Cat

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.