Kay Jewelers, located in the Mall of Victor Valley at 14400 Bear Valley Rd., Unit 353, Victorville, CA 92392, is a well-regarded destination for those seeking to create engagement rings and other fine jewelry. This jeweler offers a wide selection including personalized services such as custom and special orders, ensuring each piece is crafted to reflect individual preferences. Additionally, Kay Jewelers provides essential maintenance and repair services, making it a convenient choice for ongoing jewelry needs.

With a total of 133 reviews, the store distinguishes itself with generally positive customer experiences. Many customers highlight the knowledgeable and friendly staff who provide exceptional service, such as Connie and Kelly, praised for their patience and attention to detail. However, some negative feedback relates to instances where customers felt the service was lacking or experienced discrepancies with the store’s operational hours.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review: A customer named Kaili expressed satisfaction with the service at Kay Jewelers, commending the staff for their patience and support during the engagement ring purchasing process.

Worst Review: Steve criticized the staff's rudeness at this location, expressing surprise at how they continued to operate under such poor service standards.

**Operating Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM

**Staff Members:**
- Connie
- Kelly

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.