Ozel Jewelers, located at 12200 Amargosa Rd Ste 150, Victorville, CA, is a prominent jewelry store in San Bernardino County known for their exceptional engagement ring creation and customer service. With a solid rating of 3.9 based on 361 reviews, the store has garnered attention for its personalized approach. The owner, Abraham, and staff members are noted for their commitment to helping customers find or create the perfect piece, often providing tailored advice on diamonds and designs.

Customers appreciate the inviting atmosphere and the attention given during the engagement ring selection process. The store offers a variety of services, including custom designs, jewelry cleaning, and repairs. Many reviews highlight the staff's friendliness, professionalism, and willingness to go above and beyond to ensure satisfaction.

However, there are negative sentiments expressed by some customers regarding delays in service and unresolved quality issues, depicting experiences that fall short of expectations.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Best Review: A customer commended Abraham and his team for designing a custom engagement ring that matched their vision perfectly, noting the warm customer service experience and attention to detail in crafting exquisite jewelry.

Worst Review: Another customer reported a troubling experience where their engagement ring was incorrectly sized and featured a diamond of lesser clarity than expected, leading to dissatisfaction with the service provided.

Opening Hours:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff Members: Abraham (Owner)

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.