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Kay Jewelers in Manassas offers a strong focus on engagement ring creation and personalized service, making it a reliable choice for couples looking to find the perfect symbol of their love. Located at 8300 Sudley Rd., Ste. 47 A, Manassas, VA 20109-3458, the store caters to clients throughout Prince William County. The knowledgeable staff provides a variety of jewelry services, including customizations for engagement rings, jewelry repair, maintenance, and diamond upgrades. Customers have noted the inviting atmosphere and attentive nature of the staff, particularly mentioning team members like Ashley and Sheryl, who are recognized for their exceptional customer care. Operating hours are:
| Day | Hours |
|-----------|----------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
Overall Sentiment from Online Customer Reviews:
The overall sentiment from the reviews shows a fairly balanced perspective, with approximately 70% positive, 20% neutral, and 10% negative responses. Customers typically praise the attentive service and the expertise in crafting engagement rings, while some express concerns over inconsistent experiences.
Highlights of the reviews indicate that many customers appreciate the staff's willingness to assist and the quality of the jewelry available. However, a few negative experiences were cited regarding customer service inconsistencies.
Best Review:
Debra expressed her satisfaction with the professionalism and attentive service at Kay Jewelers, highlighting how the staff took the time to help her clean jewelry and offered pieces at great sale prices.
Worst Review:
Elsa recounted a troubling experience where her ring was returned scratched after a repair, noting that the staff did not initially accept responsibility for the damage.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 342
Store Phone Number: (703) 361-8239
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