Zales Jewelers, located at 8300 Sudley Rd, Manassas, VA 20109, operates within the Prince William County area. Renowned for its fine jewelry selection, Zales specializes in creating exquisite engagement rings tailored to individual preferences. The knowledgeable staff is generally praised for their helpfulness and customer service, although some patrons have reported issues with service quality and product reliability.
Despite the mixed reviews, Zales offers services that include jewelry repair, resizing, and special orders, aiming to provide a comprehensive experience for customers seeking engagement rings. The phone number for the store is (703) 330-8550.
Overall Sentiment from Online Customer Reviews:
The sentiment from online customer reviews presents a mixed atmosphere, with approximately 50% positive, 20% neutral, and 30% negative responses.
Best Review:
Debbie praised the store for its nice selection and decent prices, reflecting a positive shopping experience.
Worst Review:
Carolyn expressed significant disappointment over her experience, stating that the store ruined her engagement ring during a resizing process, without any adequate resolution from customer service.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours**:
| Day | Hours |
|------------|------------------|
| Monday | TBD |
| Tuesday | TBD |
| Wednesday | TBD |
| Thursday | TBD |
| Friday | TBD |
| Saturday | TBD |
| Sunday | TBD |
Staff members mentioned include Elizabeth, the manager.
Positivity Score: 60%
Total Customer Feedback Reviewed: 14