KAY Jewelers, located in Midland Park Mall at 4511 N Midkiff Rd., Ste. C03 B, Midland, TX 79705, is a renowned destination for engagement ring creation and exceptional jewelry services. Customers highlight the store’s commitment to quality and a wide selection of engagement rings and other fine jewelry. The knowledgeable staff, which includes management represented by Rose Wantz, guide customers through a personalized experience to help create the perfect engagement ring or select from a beautiful array of options. With a focus on customer satisfaction, KAY Jewelers offers repair services, custom orders, and jewelry maintenance to ensure every piece remains cherished.

Operating in Midland County, KAY Jewelers provides a professional atmosphere for purchasing and designing jewelry. The store's operating hours are as follows:

| Day | Hours |
|-----------|-------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |

The total number of reviews collected amounts to 49, with sentiments revealing a mix of positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 67%
Neutral: 15%
Negative: 18%

Positive reviews commend the attentive customer service received, particularly highlighting the helpfulness of the staff in assisting with purchases and repairs. Several customers noted a positive experience with ring sizing and engagement ring consultations. Conversely, negative reviews expressed concerns regarding specific customer service experiences, with reports of issues such as miscommunication about repairs and product quality.

Best Review:
A customer named Brennan praised the attentive service provided by Rose and Marlene, noting their patience and assistance in making jewelry purchases for his family, which left a lasting positive impression.

Worst Review:
Jordan shared frustrations about repeated unsatisfactory experiences at this location, indicating poor service and mismanagement regarding repair orders that ultimately led him to seek alternatives for future jewelry needs.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.