Occasions Fine Jewelry is renowned for its exceptional engagement ring creation services in Midland County. Located at 2308 West Loop 250 N, Midland, TX 79705, this jewelry store offers a welcoming atmosphere with a focus on personalized service. The owner, Mike, alongside a knowledgeable team including staff members such as Paula, Donna, and Jonathan, is dedicated to ensuring customers feel valued and receive attentive assistance without any pressure to make a purchase.
With a variety of engagement ring options and repair services, Occasions Fine Jewelry has garnered a significant presence in the community. Boasting a 4.9-star rating from over 1,150 reviews, the store emphasizes its reputation for quality craftsmanship and customer care. The customer service experience is frequently highlighted as friendly and accommodating, exemplified by the store's no-pressure sales approach.
However, some negative feedback exists concerning specific experiences with their trade-in policy and repair services. Despite this, the majority of reviews reflect a strong satisfaction with both the jewelry selection and the staff’s engaging nature.
Here are the operating hours for Occasions Fine Jewelry:
| Day | Hours |
|-----------|-------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM|
| Wednesday | 10:00 AM - 6:00 PM|
| Thursday | 10:00 AM - 6:00 PM|
| Friday | 10:00 AM - 6:00 PM|
| Saturday | 10:00 AM - 6:00 PM|
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews indicates a very positive reception, with approximately 90% of reviews expressing satisfaction, 5% neutral, and 5% negative.
Best Review:
Jacqueline commended the excellent service she received while having her engagement ring fixed, noting that the repair was completed ahead of schedule, and the staff was attentive.
Worst Review:
Kiki expressed disappointment over the perceived ambiguity of the store’s trade-in policy, suggesting that although the jewelry seems of high quality, the experience left her feeling misled about the terms initially presented.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 1156
Store Phone Number: 4326840510